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VEVOR CP2815-S Cap Hitzepresse 14x8cm Kappenpresse Mützenpresse Cap Heat Press Machine Heißpresse Transferpress mit Digitaler LED Temperatur und Zeitcontroller

Kundenbewertungen für VEVOR CP2815-S Cap Hitzepresse 14x8cm Kappenpresse Mützenpresse Cap Heat Press Machine Heißpresse Transferpress mit Digitaler LED Temperatur und Zeitcontroller

9x14cm

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MS MS
Mr
Didn't work out of the box. Temerature was acting up and the press was beeping constantly. Customer service made me cut some wires and reconnect. That didn't fix the issue. They didn't want to reimburse me (return) or replace the press. They offered me $56 to keep the press. Then they offered me $117 and after that $115. I contacted PayPal and got my full refund. With their bull they tried to pull, I will NEVER buy anything from Vevor again. I bought a vacuum pump and a pneumatic jack from them, which work fine. I didn't mind the press not working out of the box. Things happen. But them not be willing to remedy the issue and offering me quarter of the price back as a "remedy" that should be illegal. I hate their third world practice they trying to pull here in Canada.
0 Leute fanden das hilfreich
Antwort des Kundenservice: Dear valued customer, Thanks for your feedback. We’re sorry for any inconvenience this may have caused. Our after-sales team is ready to assist quickly through our online "Contact Us" page. We appreciate your patience and understanding.
Übersetzung der Rezension in Deutsch
Übersetzt aus Englisch
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Michael Francisco Michael Francisco
Business Owner
Not at all happy. Temperature control was erratic upon arrival. It would jump hundreds of degrees, even while the head remained cold. I’ve spent over a month trying to get this resolved and Vevor has told me they cannot help me and has offered me a $38 credit. I have purchased a unique aftermarket accessory which cannot be used on any other model. They did send me replacement controllers, even though I have explained to them that the controller is not the problem. It is the thermocouple which senses the temperature at the hot end. They advised me to take it to a local company for repair although there is no local company that I can take it to. Even if I could take it to a “local” company how on earth would they get the replacement part that is needed to make this unit work properly when Vevor cannot even send me the proper replacement part.
3 Leute fanden das hilfreich
Antwort des Kundenservice: Dear valued customer, we hope this message finds you in good spirits. As per our recent discussions and the agreement we came to, we’re writing to inform you that all necessary steps to address your concerns have been completed. We’re truly sorry for any inconvenience or frustration this situation caused—your satisfaction is incredibly important, and we’re committed to setting things right.
Übersetzung der Rezension in Deutsch
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CustomCruiseApparel CustomCruiseApparel
Received Damaged poor customer service
I received my hat heat press in an unacceptable condition. The cord is damaged and covered in some white stuff. Reached out to "customer Service" only to now be on a week of back and forth emails getting no where. All I asked was for a replacement or a refund and they just keep wanting me to plug in and test this electrical device that has a damaged plug. Very Disappointed
1 Leute fanden das hilfreich
Antwort des Kundenservice: To our respected customer, thank you for being patient and cooperative. We’re proactively addressing your issues and are focused on finding a resolution that you’ll be happy with. Please check your ticket and email on a regular basis for updates regarding the progress. If you need further assistance or have more questions, don’t hesitate to reach out.
Übersetzung der Rezension in Deutsch
Übersetzt aus Englisch
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