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Dear Customer Support, I am writing regarding my recent purchase of Retractable Hose Reel. After using it twice this past weekend, the spring came loose and the hose is no longer retracting back inside. Could you please assist me with a repair, replacement, or warranty claim? Thank you,

cheap Chinese junk. I bought two. one for my mom and hers broke 6 months ago. one for us and it broke yesterday. of course the VEVOR warranty is up. they last about as long as the warranty. I assume you get what you pay for.

Package came in quickly, however after installation hose would not retract back. Popped the side cover off and these 3 screws had been stripped / the plastic ear they screw into was busted. (These screws hold the spring in place to allow hose to retract.) I was able to pull hose all the way out and put screws back in the other 3 slots… still unsure why it only had 3 out of the 6 screws…. Then was able to manually spool the hose back up putting tension on the spring now that the screws had it locked in place… it retract a little fast, Assuming that it’s because it had to be modified straight out of the box to work.

Don't buy spring breaks

Spring broke after 6 uses. I wrote the company and after going back and forth for two weeks they offered me $31.00 versa sending me a new one. Beware....

Junk! Didnt even make it 4 months. Quit retracting hose.

Broke after a year. Of course right after the warranty was up. Plastic housing where it was being held to the wall broke. Also about 6 months in the nozzle they sent with it was completely stuck on the hose. I had to cut the hose to get it off and then had to buy a hose fix kit to put a new screw end on the hose. Bottom line for the $ I would not buy again. In fact I bought a new one from Walmart for half the price. At least when it breaks I won’t feel as disappointed.

Terrible item does nott roll back the hose after 2 weeks

Terrible didn’t work brand new tried to return it they won’t refund me. Now I have a 130’ hose. They said they would refund me a partial $ amount I haven’t seen anything. Stay away from this product.

Bought 2,both had to be replaced by VEVOR. So far, 1 of the replacements broke and the other has only been used twice and I have very little faith in it to stay working. Very disappointed that VEVOR would sell these after using a lot of their other fine products.