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VEVOR Kerzenherstellung Kit Kommerzieller Elektrischer Wachsschmelzer 10 L, 1100 W Wachsschmelzgerät Kerzenherstellungsmaschine, DIY Kerzen Selber Machen Set inkl. Dochte, Kerzengießtopf, Löffel

Kundenbewertungen für VEVOR Kerzenherstellung Kit Kommerzieller Elektrischer Wachsschmelzer 10 L, 1100 W Wachsschmelzgerät Kerzenherstellungsmaschine, DIY Kerzen Selber Machen Set inkl. Dochte, Kerzengießtopf, Löffel

10 L

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Michelle Michelle
I purchased
Bought in April 2025 and when received it had a defective spout. When I finally got them to understand what I was talking about they said they would send me a new spout would take a couple of months to receive. Ok it is now September the 1st 2025 and I have not received it yet! Cant even use the wax melter it is useless! I tried to get my money back and they will not return it
0 Leute fanden das hilfreich
Antwort des Kundenservice: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Übersetzung der Rezension in Deutsch
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Mathieu Mathieu
Very bad company to deal with
I bought a wax melter from them and the melter arrived completely destroyed . It was not vevor ‘s fault and they promptly offer to replace my damaged unit . Coupled days after I m being told that they don’t have it in stock so they offered me to refund my purchase which I agreed . Next day , I received a mail telling me to use a tool to fix my melter and they d refund me 20$ doing so which I refused ! Couple days later I received a refund confirmation of 56 $ which is half of the price paid . I had to threat them to make a complaint about them to the consumer protection if they would not refund me in full … it is really unprofessional to try to fuck people up … never I will buy from them again .. NEVER !
0 Leute fanden das hilfreich
Antwort des Kundenservice: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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JL JL
Damaged item, poor resolution
Received the item with damage to the non stick coating, after sending images they offered to send a replacement pot only. 10 days later there is still no confirmation of the replacement being sent. Sent an enquiry asking when it would be sent, they replied they hadn't received the replacement and offered me a partial refund along with the suggestion I could try and source parts to fix it myself (fix non stick?!). I replied asking for a full replacement as the kit is still showing on their website (at a slightly higher price than what I paid), they replied with another offer of a higher partial refund, completely ignoring my request for a replacement. I replied again asking for a replacement or a full refund, they processed a full refund. Not sure why they wouldn't replace the item as it's still showing in stock on the website. Would not buy again from them.
2 Leute fanden das hilfreich
Antwort des Kundenservice: We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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lisa80 lisa80
Leaking issue
I purchased this pot to melt candle wax. It worked fine for about two months, then it started to leak. The bolt that connect to the spout doesn't stay on tight which caused oil to leak out. Oil is also leaking out from the bottom in certain places. I hope I can return or get a replacement.
1 Leute fanden das hilfreich
Antwort des Kundenservice: Dear valued customer, Thanks for your feedback on your concerns. We apologize for any inconvenience. For further assistance, visit our "Contact Us" page online—find it in the bottom navigation bar. Submit a ticket here for unresolved matters, and our after-sales team will work promptly to help. Thank you for your understanding.
Übersetzung der Rezension in Deutsch
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Eli Eli
Beeswax issues
I purchased this wax melter and it seems to be melting at a higher temperature than stated as it is over cooking the beeswax, and for some reason the wax is getting clogged when trying to use the spout. Not sure if the spout is faulty, or if it's length means that the beeswax is cooling off too much before coming out the spout. Maybe this isn't good for beeswax but may be find for parafin wax? It just sits at the side of the studio for now till I can try and maybe replace the spout for more functionality.
0 Leute fanden das hilfreich
Antwort des Kundenservice: We are very sorry, please contact our after-sales team by email for your product questions. Our after-sales team will try their best to help you solve the problem of the product. Please refer to the contact details at the link below. https://www.vevor.ca/pages/contact-us
Übersetzung der Rezension in Deutsch
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Dawn Barrows Dawn Barrows
Ms
Only used one time i set it for desired temp and it then went into a very hot mode and ruined all my wax
1 Leute fanden das hilfreich
Übersetzung der Rezension in Deutsch
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