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VEVOR Gewerbliche Eiswürfelmaschine 73 kg/Tag Eiswürfelbereiter mit 7,3-13,3 kg Eisvorratsbehälter, Edelstahl Freistehende Eismaschine mit LED-Anzeige Selbstreinigung, für Hausbar, Restaurant Café

Kundenbewertungen für VEVOR Gewerbliche Eiswürfelmaschine 73 kg/Tag Eiswürfelbereiter mit 7,3-13,3 kg Eisvorratsbehälter, Edelstahl Freistehende Eismaschine mit LED-Anzeige Selbstreinigung, für Hausbar, Restaurant Café

160 Pfund/24 Stunden Quadratische Eiswürfel Einzelner Wasserzulauf

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Randall Pryor Randall Pryor
Owner
Not what was specified on VEVOR website. Please refer to Order #26070700952612291143; Ticket #3581668 - updated from Ticket #453623601063936. Complaint and Request for Return Authorization / Refund have been submitted via email (per instruction by Live Chat-Sophia and via "Contact Us" as directed on the website. Customer Service has yet to be satisfactory.
1 Leute fanden das hilfreich
Antwort des Kundenservice: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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Kevin Stone Kevin Stone
Stone's lawncare llc
Bought this ice maker and it doesn't work, call your customer service not one but twice. And your customer rep told me that someone would call me in a few days it's been a week haven't heard anything back very disappointed 😔
1 Leute fanden das hilfreich
Antwort des Kundenservice: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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John John
Return or replace items
This is JUNK !!!
2 Leute fanden das hilfreich
Antwort des Kundenservice: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Coty Kinsey Coty Kinsey
Landscaper
Piece of junk
0 Leute fanden das hilfreich
Antwort des Kundenservice: Dear valued customer, We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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Ludovic Ludovic
Machine a glacon très décevante
130 Pfund/24 Stunden Quadratische Eiswürfel Einzelner Wasserzulauf
La machine a glacon est censé pouvoir etre réglé de 15 a - 7. Donc de glacon epais a fin. Faisant très chaud j ai voulu des glacon epais pour be pas qu ils fondent rapidement donc machine réglé a 15. A la place de gla on, j ai eu des plaquettes difficile a séparer. Apres avoir baissé plusieurs fois, j ai contacté le sav. Qui m ont dit de réglé entre 0 et -2. Mais la encore a -2, il y a des plaquettes certes plus facile a casser. Mais aussi des glaçons qui fondent très vite. J ai recontacte le sav qui m ont dit que c etait comme ca et pas autrement. Conclusion, c est une machine chere pour une très mauvaise qualité. Vraiment decus par vevor, les promesses ne sont pas au rendez-vous.
2 Leute fanden das hilfreich
Antwort des Kundenservice: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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Johnnie Hudson Johnnie Hudson
Ms
Machine did not work one installed. No replacement part has been received and no refund has been received
1 Leute fanden das hilfreich
Antwort des Kundenservice: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Kenneth Kenneth
Icemaker doesent make ice
100 Pfund/24 Stunden Quadratische Eiswürfel Einzelner Wasserzulauf
Installed ice machine and it doesent make ice. Doesent work. So i think this is wery bad quality😓
1 Leute fanden das hilfreich
Antwort des Kundenservice: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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Jesse Jesse
Door opening is to small
The machine makes ice as it's intended, but the door is too small to get the ice out easily. Is doesn't make 160lbs a day when it's warm/hot outside, as stated in the description upto 100°F
0 Leute fanden das hilfreich
Antwort des Kundenservice: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.Please be informed that we have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages.
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Ice Cube Ice Cube
It makes ice but doesn't drain
Figuring out a drain was a PITA. But it makes plenty of ice. The bin holds quite a bit. Not sure if it's 30 pounds, but figuring out how to get it to drain was a bugger to figure out. It says under counter, but they should have a built-in sump pump in it to push the drain water to a level of at least a sink drain. I had to place it on a pedestal, then have a bucket below it with a $20 dollar sump pump from Amazon under it to get the water P-Trap. It was a way for them to cheap out on a simple solution that they could have placed in the initial build. Debated sending it back, but summer is here, and I need the ice.
1 Leute fanden das hilfreich
Antwort des Kundenservice: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Our aim is to offer quality products at affordable prices, and we truly value you taking the time to share your thoughts. Our goal is to make great products accessible without compromising on quality. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.We have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages.
Übersetzung der Rezension in Deutsch
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Jason Jason
Excellent icemaker with a few flaws, melts. Great machine though
100 Pfund/24 Stunden Quadratische Eiswürfel Einzelner Wasserzulauf
Update: ice melts this is not a freezer that keeps it completely frozen. We are going through about 5 gallon bucket drain per week so you gotta make sure you add that to the water .. OK, now here’s my review on the icemaker. My wife and I were going back-and-forth as which one to get either a countertop for chips or this one for squares. I won, and so far it’s been fantastic. Granted it hasn’t been set up this morning. Very east set up and comes fully set up. I would’ve gave it five stars other than the cons that I had. Pros: 1. Ice scoop is nice and metal 2. Super simple connections 3, I had this going in within the first hour. It was 1/4 way filled. 4. Ice cub sizes and cleaning modes are great 5. 120lb vs 100lb which is great for parties and events. It also makes it very fast and keeps up. 6. Interior blue light. Cons: 1. No filter had to buy separate. 2. I ended up connecting this out in my garage. It is fairly loud. I don’t recommend having it indoors unless you can put it in a separate room. 3. I have this straining in a bucket and I think I’m gonna have to buy a pump in order to get it uphill because the way that they have the outlet is so low the ground. 4. You can’t level feet they are fixed. Overall this is a fantastic by and I would definitely 100% by it again. The quality of the machine overall is fantastic. I love this stainless steel and I can’t believe how fast it makes ice. I went with this option over the hundred lb options because it doesn’t fill all the way up and I wanted to be able to get an extra 20 pounds. The reason I bought this is because I am working from home now and I need to make iced coffee at home and we have a small ice machine in the house.
3 Leute fanden das hilfreich

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