Kundenbewertungen für VEVOR Elektromobil mit 3 Rädern für Senioren & Erwachsene, 227 kg Tragkraft, Mobilitätsrolle 35 km Reichweite mit 3 Geschwindigkeiten, 1000 W Seniorenmobil, max. Steigfähigkeit 20°

UNIT WILL NOT POWER UP /START/NO POWER

While I did recieve the order, I did intentionally buy it with the idea of being able to return the item within 30 days of purchase. I rode the scooter around for about 6 days and realized it was not functional for what I bought it for. The one star is in regard to their lackluster of a return and refund department. I started a return and refund ticket and customer service did not resolve the issue nor were accommodating to get the return started. They kept sending offers that were a fraction of the cost in order for me to keep it. Their reasoning to avoid the return process is "Our customer service warehouse is located far away from you, problems may arise with the return shipment, e.g. the goods may be lost or damaged during transport. It is therefore advisable to keep the goods in order to minimise loss. If you prefer we can offer you a partial refund of USD 1131. Perhaps you could keep the goods. Please reconsider." It became clear to me that they don't typically return and refund items hence the multiple offers instead. A big red flag for their customer service too is not being able to talk to a person via phone. In the end, I had to consistently negotiate may way up to $1,500 to even get close to what would be a full refund. I consistently stated throughout my conversation I had no intent on using the product and to start a return promptly. Their default answer will be a wait time of 48 hours to resolve the issue only to return and provide an offer. I now must keep the product and find a way to give it to someone else who may use the product. The 30-day return and refund is misleading. The respective department will only try to give you offers instead of starting any kind of a return. And if they do give you the run-around on a return, please know that you can negotiate for a higher amount to get close to a full refund. Advocate for yourself. PLEASE do NOT buy this product from Vevor if you expect an easy time with the 30-day Return and Refund process should you not find the product for you.

I received my scooter on 11/11 and when I opened the box I discovered it was damaged. I immediately reached out to your company and I still do not have a satisfactory resolution. I have been offered a discount to keep the damaged scooter. I ordered a new scooter and that is what I want. It has a punctured tire, multiple scratches, a bent frame, and a tear on the arm rest. No amount of money will make me keep this damaged scooter! I expect a new replacement scooter or a full refund. Either way, your company needs to make arrangements to pick up the damaged scooter. If I need to reach out to the Better Business Bureau for a resolution to this issue I will.