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VEVOR 50 L kommerzieller Luftentfeuchter mit Ablaufschlauch, tragbarer Entfeuchter für Keller, Raumentfeuchter, Lagerräume in Industriequalität, automatische Abtauung/Entwässerung, LED-Anzeige

Kundenbewertungen für VEVOR 50 L kommerzieller Luftentfeuchter mit Ablaufschlauch, tragbarer Entfeuchter für Keller, Raumentfeuchter, Lagerräume in Industriequalität, automatische Abtauung/Entwässerung, LED-Anzeige

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Alle Rezensionen übersetzen in Deutsch
Übersetzt
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John John
John
Worked great for a week and then the float for the pump quit working. It has been taking forever to get the issue resolved with customer service
1 Leute fanden das hilfreich
Antwort des Kundenservice: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Übersetzung der Rezension in Deutsch
Übersetzt aus Englisch
Siehe Original
Marc Marc
Pas discret
Il déshumidifie bien mais la pompe est terrible très bruyante et le fait qu’a chaque fois que tu étain l’appareil elle s’active meme si il as pas d’eau est désagréable. J’aurais aimé un interrupteur pour la désactiver
0 Leute fanden das hilfreich
Antwort des Kundenservice: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
Übersetzung der Rezension in Deutsch
Übersetzt aus Französisch
Siehe Original
Blair Blair
70 pint dehumidifier
It arrived fast but did not work right from the get go. Talked with Vevor and we came to the conclusion that it was a bad unit so they refunded me. I have to say vevor communication was top shelf and they fixed their issue with out problems. I Would buy from them again however maybe best to investigate if the item buying has issues first.
0 Leute fanden das hilfreich
Antwort des Kundenservice: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
Übersetzung der Rezension in Deutsch
Übersetzt aus Englisch
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Irritated Irritated
Questionable life span and warranty
Questionable life span and warranty 1
Lasted 6months. Was noisy. Had refrigerant leak - currently dealing with Vevor on warranty replacement. First response: they want me to do the leg work to locate a repair company, get a quote, and submit it for approval - that's not a good warranty response. The customer should not have to do any work to repair a defect while under warranty. Waiting for the follow up response.
0 Leute fanden das hilfreich
Antwort des Kundenservice: We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
Übersetzung der Rezension in Deutsch
Übersetzt aus Englisch
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Calvin Attwell Calvin Attwell
Broke after one year
I had this unit for a little over a year, it worked great until a week after the manufacturer warranty ended. The evaporator developed a small crack causing the refrigerant to leak out and the coolant line to ice up. Due to this issue the dehumidifier was not pulling any moisture out of the air. It worked great leading up to this issue. I reached out to support about the issue and I was offered a $20 coupon. It was a great unit but with out the extended warranty would not buy again.
0 Leute fanden das hilfreich
Antwort des Kundenservice: Dear Valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via the email associated with your order. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
Übersetzung der Rezension in Deutsch
Übersetzt aus Englisch
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allweatherrestoration allweatherrestoration
Taking a long time to get postage
These dehumidifiers do not have pumps. I would not recommend them. I’m still trying to get a postage to send them back. They only sent me two postage so I’ve returned two of them and I’m trying to return the other and it’s kind of tough when I don’t have postage. Hopefully someone will read this and send me postage. Thank you respectfully Frank.
0 Leute fanden das hilfreich
Antwort des Kundenservice: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Übersetzung der Rezension in Deutsch
Übersetzt aus Englisch
Siehe Original
bu*** bu***
How to contact them
Bought it in the spring and quit working already. Tried to contact vevor and can't get ahold of anyone. It's like the company does not exist. Very disappointed
0 Leute fanden das hilfreich
Antwort des Kundenservice: Dear Valued Customer, we’re sorry for any inconvenience or concerns you may have experienced, and we appreciate you taking the time to share your feedback with us. We have created a ticket to follow up on your feedback, and our team will contact you via email, if needed, to provide the necessary assistance or clarification. Please check your inbox for any updates or further communication from our team. Thank you for your patience and understanding.
Übersetzung der Rezension in Deutsch
Übersetzt aus Englisch
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flyingdutchman21502 flyingdutchman21502
No after sale service
Received the unit promptly and it operated as advertised for about 3 weeks. The unit showed an E2 code on the remote controller. After sending the company their required information including a picture of the display, I was advised that a new sensing cable would be send to me within 10-15 days. I have received a few "Sorry for the delay of the part" about 6 month later I have yet to receive the replacement part but Vevor can now no longer find my info, or my payment info, or even the order number and tracking number. The dehumidifier is still not operable. I would not recommend this product for service
0 Leute fanden das hilfreich
Antwort des Kundenservice: Dear Valued Customer,Thank you for sharing your feedback with us. We deeply care about your experience and want to make things right as quickly as possible.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
Übersetzung der Rezension in Deutsch
Übersetzt aus Englisch
Siehe Original
ji*** ji***
Customer service
After 7-8 days unit stopped working. There is absolutely zero customer service. It made me check 1 star but should be zero
0 Leute fanden das hilfreich
Antwort des Kundenservice: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Übersetzung der Rezension in Deutsch
Übersetzt aus Englisch
Siehe Original
gr*** gr***
Went out completely after a little over a year (1 month past warranty)
Do not buy! Lasted one year and one month- ran continuously but didn’t lower the humidity. Called Customer Service and they referred my case to the technical department saying I would get and email from them in a few days. Never received. Bought this because it was advertised as a commercial unit- it was crap. Don’t waste your money. You’ll regret it, I promise. I’ll never buy anything Vevor again.
0 Leute fanden das hilfreich
Antwort des Kundenservice: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Übersetzung der Rezension in Deutsch
Übersetzt aus Englisch
Siehe Original

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