After receiving the unit and during installation, the inlet threaded nut for installing a pipe cracked in half while hand tightening. Could not call the company, had to email them to ask what to do and was told that they would "give my request to the emergency team" and they would contact me a couple of days. Now remember, I do not have a pool pump filter because of this inferior product. 3 days later I receive an email stating that all they can do is order a replacement which they did and I got 3 weeks later. If not for my own ingenuity I would had a green pool for 3 weeks. Do not buy from this company unless you are sure you can wait if problems with the products occur