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VEVOR Verstellbare Werkbank, 48" L x 20" B x 38,1" H Garagentisch mit 28,3"-38,1" Höhe und 2000 lbs Tragkraft, mit Steckdosen und Hartholzplatte und Metallrahmen und Fußpolstern, für Büro, Zuhause, Garage

Kundenbewertungen für VEVOR Verstellbare Werkbank, 48" L x 20" B x 38,1" H Garagentisch mit 28,3"-38,1" Höhe und 2000 lbs Tragkraft, mit Steckdosen und Hartholzplatte und Metallrahmen und Fußpolstern, für Büro, Zuhause, Garage

Ohne Räder 122× 51cm

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twmonks twmonks
Product okay - Customer support STINKS
The workbench itself is fine and it went together relatively well. Instructions weren't terribly clear which crossbar went to the front and which went to the back but it was simple enough to figure it out. I had tried to get answers about the height of the drawer to determine whether some of the items I intended to put in the drawer would fit. Chat created a ticket for Support to answer but Support never got back to me except to say that my ticket was closed. If this is customer service, Vevor is TERRIBLE at it. The lack of support is the main reason the rating is low.
0 Leute fanden das hilfreich
Antwort des Kundenservice: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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L Hogan L Hogan
Customer
Ohne Räder
Table arrived with a cracked top, Vevor replaced it, but replacement was cracked even worse
1 Leute fanden das hilfreich
Antwort des Kundenservice: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
Übersetzung der Rezension in Deutsch
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Dutch Dutch
owner
drawer very difficult to assemble the bottom piece was not included
0 Leute fanden das hilfreich
Antwort des Kundenservice: Dear Valued Customer,We're sorry to hear that you experienced an issue with the product. We're glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don't hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
Übersetzung der Rezension in Deutsch
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Aaron Aaron
Damage to the top and bottom of the table that they tried to cover with wood glue
Opened a ticket on 6/12 stating damage to the top and bottom of the tabletop. I included pictures and video. Provided all info needed and they asked about the box. Replied on the 16th that the box itself was fine. Repair was definitely done before packing and shipping. No response until the 23rd. The response at that point was the patching was done on the bottom of the table so it doesn’t affect the product use. Even if there wasn’t damage to the top, I didn’t pay for a damaged product, I paid for a new product. We have a lot of vevor products in our home but I think this will be the last. Quality control fail. Customer service fail. All around fail.
0 Leute fanden das hilfreich
Antwort des Kundenservice: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Mike t. Mike t.
Mr.
Was very disappointed with the first unit I put together. The leg units are held square to the top with only a thin flimsy strip of metal that forms the support of the top… it took only 2 minutes for the legs to fold under as the metal warped… I solved the problem by building a 2x frame to keep everything square and true and standing… plan to do the same thing with the second unit I bought.
0 Leute fanden das hilfreich
Antwort des Kundenservice: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Übersetzung der Rezension in Deutsch
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Christopher Brummett Christopher Brummett
Owner
It is a shame that thus constitutes quality. This I s horribly built and should have never made it out of the factory.
0 Leute fanden das hilfreich
Antwort des Kundenservice: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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Jerry Wheeler Jerry Wheeler
Mr
Product came broke and and I filed a complaint which went no where. Very disappointed with vevor.
1 Leute fanden das hilfreich
Antwort des Kundenservice: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Übersetzung der Rezension in Deutsch
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Harry Starcher Harry Starcher
60 inch work bench
When I received it the wood top was splitting apart it looked like something happened when it was made the glue didn't hold the rest of the bench was well made and then I couldn't talk to a person they said they wanted pictures I told them I didn't know how to send them so they reported that I refused to send pictures finally figured it out how to do it and they keep telling me that ifI dont get in touch that they assume that it is resolved
1 Leute fanden das hilfreich
Antwort des Kundenservice: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Übersetzung der Rezension in Deutsch
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Monica Monica
VEVOR 60-Inch Workbench
VEVOR 60-Inch Workbench 3 VEVOR 60-Inch Workbench 3 VEVOR 60-Inch Workbench 3
The desk was damaged upon arrival. The top of it appears that someone tried to fix the damage and did a terrible job of it. This was not an open box item. I purchased it new and was expecting a new item to be shipped to me. I contacted support, provided pictures and was told that the issue was being escalated to a different department and that I should receive an email in 2-3 business days and that I should patiently wait! Well, it's been almost 2 weeks and I have yet to receive said email. Furthermore, upon calling the customer service number, there is no company identification on who's being called. It just says 'We need a moment to find an available support agent to assist you." Needless to say, no one ever answers the phone and they proceed to hang up after about 5 minutes. I will never deal with or buy from this company again.
5 Leute fanden das hilfreich
Antwort des Kundenservice: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Übersetzung der Rezension in Deutsch
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CB CB
Not Truly Heavy Duty
While reviews online mention sturdiness and durability from some users, my own experience is the opposite. The materials don’t inspire confidence, and it simply doesn’t feel capable of supporting the kind of heavy tools or equipment I bought it for. If you're expecting to be heavy duty this is not for you. If you're a hobbyist, this will be ok.
0 Leute fanden das hilfreich
Antwort des Kundenservice: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better."
Übersetzung der Rezension in Deutsch
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