Kundenbewertungen für VEVOR Anhängerwagen Rangierhilfe, 227 kg Stützlast, 330–590 mm Höhe, 22,8 cm pneumatischer Gummireifen, manueller oder elektrischer Schlüsselantrieb, zum Bewegen von Wohnmobilanhängern

I purchased the Heavy Duty Dolly from VEVOR. STAY AWAY FROM VEVOR. They do NOT stand behind their products. Their customer service is a constant circle of uselessness. The product came with a bad tire(had a hole in it). All I wanted was a replacement tire. THe online CHAT team kept saying that the email team had to handle it. The email team would not respond to me. On my second day with this. This should have been a easy fix. The company has no 1800 number to call, their customer service team purposefully sends you in circle. At one point they wanted a video of the defect. How do you take a video of a pinhole leak in a tire inside the rim? They were just trying to hope I give up. This company is NOT reputable and will just take your money. I tried multiple emails, online chats, all to no evail. DONT BUY VEVOR!!!!! By the way, their next step will be to reply to this review saying how sorry they are to hear, blah blah blah. Again, all someone had to do was email me and say "So sorry you had to deal with this, I have expedited shipped you a replacement. You should see it in the next day or two." I was not interested in a refund, just give me what I paid for!

Before this, I was happy with my purchases from Vevor. This however, is disappointing. Not to mention, I tried chatting with an agent and the app kept dying, so this experience has not been the best. And now I can’t even upload a picture to show you but basically the shaft for the trailer dolly came broken. Looks like a bad weld maybe.

The description of this (and every other trailer dolly on the site) is wrong. This dolly supports only a 300 lb. GROSS trailer weight, not tongue weight. This is absolutely not for moving an RV trailer, but maybe an empty trailer that you would use to haul some yard waste or trash cans. If you want to move a 1000-1500 lb. gross weight trailer, you will need a much bigger (3-wheel) dolly. Very misleading. The instructions that come with the dolly even say 300 lbs. gross weight.

DO NOT ORDER FROM VEVOR.com. If you ever have issues with the product, they will try their very best to claim that it is working properly and make you jump through hoops (e.g. make video, pics, delay responses) to deter you from returning it. Does not matter if this product is good or not, the fact is that customer service is really bad, that should stop you from doing business here.

Ordered my item 12/2 as a gift for Christmas. Got tracking info 2 days later. Tracking information never updated. Delivery date passed and still no item. Messaged customer service and they said UPS made a mistake. I called UPS and UPS said they never picked up my item. Messaged customer service again and they still claim it was a ups issue. Then said they’d open a ticket with UPS and I would get more information later. Never got any more information. Requested a refund and the rep said I needed too wait until the 18th before she could issue a refund because even though I had a delivery date 6 working days, they actually had longer. She assured me my time was on its way! Thankfully I ordered another item elsewhere and was delivered within 4 days. I’ve gotten so many different stories about my item and kept getting the runaround as to why it was lost. The 18th came around and I got a refund as soon as I said my item still hasn’t been delivered. Customer service was sketchy. Will not order from here again.