Kundenbewertungen für VEVOR Kommerzieller Eiswürfelbereiter Eismaschine 41 kg / 24 h, Leichte Würfeleismaschine 11 kg Eisspeicherkapazität 45 Stk. Eiswürfel, Edelstahl Eiswürfelbereiter inkl. Wasserfilter & Eisschaufel

We were so excited to get our ice maker!! Upon setting up everything seemed ok until the ice started making. We noticed around the plastic door there’s no seal and it was open at least a 1/2” all around allowing space for flies to enter (and I’m assuming other debris). We reached out to customer service asking if there’s a resolution to this and did not receive an answer. Then we noticed that the ice was not starting frozen so the drain was constantly expelling water which is just throwing all the water away. As of today the only resolution they offered was to return the ice maker which is what we did. I’m so disappointed.

Der Nutzer hat keine schriftlichen Kommentare hinterlassen.

I’ve had several problems out of this unit. Which has surprised me. I use a lot of vevor products. And I mean a lot. And they all work flawlessly. But this ice machine has been problems since about 3 months of using it. I bought this for my church. And it has went down several times. Once the control board went out. But Vevor supplied a replacement. But it is down now. And I am going though the warranty process now.

No tienes ni 6 meses y la bomba de agua se ha averiado. Ya no funciona.

Absolut enttäuschend, nie wieder VEVOR! Die Eiswürfelmaschine funktioniert ständig nicht und ist für unseren gewerblichen Einsatz absolut unzuverlässig. Aktuell ist sie wieder seit über einer Woche außer Betrieb und wir müssen auf eigene Kosten Eiswürfel kaufen. Noch schlimmer ist der Kundenservice: praktisch nicht existent. Wir haben bereits mehrfach Kontakt aufgenommen und jedes Mal wird uns gesagt, dass sich jemand bei uns melden wird. Es passiert einfach nichts. Wir warten seit Wochen auf eine vernünftige Lösung. Wir haben für diese Maschine bezahlt und zusätzlich eine Garantie. Trotzdem bekommen wir weder eine schnelle Reparatur noch einen vernünftigen Service. Was bringt eine Garantie, wenn sich im Schadensfall niemand kümmert? Für ein Unternehmen, das auf diese Maschine angewiesen ist, ist das absolut inakzeptabel. Sehr schlechte Erfahrung mit dem Produkt und insbesondere mit dem Kundenservice.

Broke after not even 6 months of use.

Nach nicht einmal 2 Monaten kommen Fehlercodesund die Maschine produziert kein Eis mehr

The machine body arrived damaged.

If I could have negative stars I would. This machine has not worked and we have tried dealing with support since Aug 3 with ZERO HELP can’t talk to a human get repeat emails of we’re reviewing your case but nothing else no help nothing. Will not recommend this company. Not 1 cube of ice

Subject: Damaged Ice Machine Delivered by FedEx – Shipping Protection Claim Hello VEVOR Customer Service, I am extremely upset about the condition in which my VEVOR commercial ice machine was delivered. I specifically paid an additional $6.25 for Xcotton Shipping Protection, Protection Plan ID 20260714XSP308993705E99, to protect this purchase against shipping damage. Unfortunately, FedEx transported and delivered the machine lying on its side, even though the box clearly indicates that it must remain upright. The shipping box arrived severely damaged, torn, crushed, and with multiple large holes. After removing the machine from the packaging, I found a noticeable dent on the side panel. It looks as though the machine was struck with a baseball bat. I have attached photographs showing the damaged box, the improper handling, and the visible damage to the machine. Because this is a refrigeration appliance, transporting it on its side can also cause internal damage to the compressor and refrigeration system. At this time, I do not know whether the machine will operate correctly or whether it may develop problems later because of the way it was transported. This is also not the first serious problem we have experienced with FedEx. On a previous VEVOR order, we purchased a stair railing post, and FedEx completely lost the package. VEVOR refunded us, but that is not the main point. The problem is that FedEx continues to mishandle or lose your customers’ orders. VEVOR should seriously consider using a different shipping company. FedEx’s service has been unacceptable, especially for large, heavy, and fragile equipment. Please explain what purpose the shipping protection serves if a machine can arrive in this condition. I am requesting that you immediately open a shipping damage claim and provide a satisfactory resolution. Because the machine has visible physical damage and may also have internal damage, I believe it should be replaced with a new, undamaged unit, and the damaged machine should be picked up at no cost to me. Please review the attached photographs and let me know immediately how you will resolve this matter. Sincerely, J.J. Marine Solutions