Kundenbewertungen für VEVOR Gewerbliche Slush Eis Maschine 45 L Slushie-Maker mit 3 Tanks, Crushed Ice-Maschine aus Edelstahl für 180 Tassen Margarita und Smoothies, Eis-Slush-Maschine für Zuhause Gastronomie Cafés Bars

This machine is incredibly unreliable. In my entire restaurant career, this is one of the worst pieces of equipment I have ever encountered. We bought two of these three-bowl units just a week apart. The first one broke down after only two weeks when a cylinder stopped working. A week later, the brand-new second machine broke down with the exact same issue the right side stopped spinning entirely, and the left side is failing too. This is not a coincidence; it is just a completely low-quality product. To make matters worse, customer service takes forever and is the slowest I've ever dealt with. Instead of honoring a return, they shipped me a replacement motor, sent me a video, and told me to fix it myself! They are giving me a terrible time just trying to get my refund. Save yourself the massive headache, the lost product, and the business downtime. Avoid this machine at all costs!

DO NOT BUY. Unit came leaking from 2 of the 3 rear seals. We spent months sending pics trying to get new seals from Vevor. 2 people said they did not make parts then we were told they were sending 2. Waited months, now orut of warranty on a machine we never got to use. Wasted 1200$. Then today they send me a link for a parts kit that has 2 seals for $100, we need 2 kits to try to get this machine working.

Faulty machine they send and now they dont want me full replacement or full refund, need right solution so i will talk to legal adviser.

we never received it.

És la segunda vez que ponemos en contacto ,para pedir piezas de maquina mofelo X -150, no hemos recibido nada, las garantías de esta empresa son nefastas , servio atención al cliente pésima. Las máquinas tiene malas calidades y la empresa vevor no responden. És una desonrra para tener que estar suplicando un calidades que no son concedida. Voy a luchar para que conozcan nuestros malos servicios y y exponerlos en todas plataformas d ventas y redes sociales.

Item was shipped in a damaged crate. Vevor refuses to honor their return policy. DO NOT BUY!!!

The machine did not even work 1 day. I even bought the extra warranty. I am sending them messages on that and I think it’s AI and it cannot understand what I’m talking about. The machine does not hold temperature and keeps on going back to default temperatures and I have not even sold one cold drink out of it and I’ve been messaging to their tech-support back-and-forth for the past week and they won’t send out a tech. They keep on saying we don’t understand. We don’t understand their product zero out of 10. So brought another machine at the same time it was a two head unit and it’s caught on fire. we were there to put it out.

One of the worst after service. Trying to contact them every time they reply you next day by email. No contact phone number. I have protection plan for two years but no help at all. I am really don’t understand why they have this system here. My machine is less than 4 months old and not making slushy at all. Done all the trouble shooting but nothing happen. Please don’t buy. Dont buy at all.

We bought this machine to replace a Vevor slush machine that our school had for about 12 years. We were very satisfied with our old, existing machine so thought that sticking with the Vevor brand would be a good idea. Unfortunately, we were very wrong. The machine has not worked once since getting it. The bowls, even when set to the correct temperatures, do not freeze into a slush solution. We are following all directions explicitly and are using the correct sugar/syrup/water ratios. Customer service is even more disappointing because there is not an actual person that any of us can talk to. All correspondence takes place through their on-line chat feature or by sending an email through their website. And on top of waiting 1-2 business days for someone to get back to us, the solutions offered DO NOT WORK! We are still left with unfrozen liquid after hours and hours of running. We were considering a different machine sold by Webstaurant and are now thoroughly upset that we didn't purchase it there. This slush machine is supposed to be used once a week at an elementary school and since returning from Christmas break, we have tried 5 times to use it, and all 5 times we are sorely disappointed because the machine flat out doesn't work. Unfortunately, we do not have it in our PTC budget to buy another brand new machine and customer service has not been helpful with getting the machine fixed or being able to return the machine. Save yourself the money, time, heartbreak, and frustration and buy something else from another company.

I bought this machine couple 3 months ago, bought warranty as well. Within 3 months of using it, fuse blew off. It stopped cooling and freezing the slush, I tried to reach out to the company every week with all pictures videos of machine, they did not help, all they did is keep repeating same answer back. There is no one to talk on phone. Biggest mistake I ever did on investing with this company. $1400 I spent and now it’s a waste. Even after buying warranty. I highly DO NOT recommend buying this. I will tell every business owner I know not to use them. HIGHLY DISAPPOINTED. WORST CUSTOMER SERVICE. wORST QUALITY.