Kundenbewertungen für VEVOR kommerzielle Eismaschine – Kopf, 181 kg/Tag Edelstahl-Eismaschine mit intelligentem Bedienfeld, Selbstreinigung, einstellbarer Dicke, ideal für Restaurant, Bar, Café, Hotel – Nur Kopf

Brand new machine and it’s having numerous error codes. Only worked for two cycles.

I ordered two of these machines over a month ago. Neither one worked, I had a professional HVAC tech come out and service them and he also agreed they are not working properly. Its been over a month now, they tried to get me to trouble shoot everything and would not respond. I had to finally dispute the charge on my CC. Vevor finally got back to me and said that they would take the return as long as I packaged them up. I agreed to do this and palatize them and now they want me to deliver them to a fed ex location. That is not the easiest to do when they arrived on a pallet from a truck. Extremely disappointed in the product and the customer service was even worse.

Cheap and unreliable! Stopped working within 3 months and even with the additional $135 for a warranty Vevor still said to go fuck myself! Thanks Vevor! Never buying anything from this company ever again!

I ordered the Ice Machine almost 2 months ago. It was professionally installed a sensor was out. We packed the ice machine back up to send back to company for a refund. This company absolutely will not take the product back or refund my money so I have a broken machine sitting in my office. Do not buy from this company.

Could not use . It says commercial but is not nsf certified. Our health department shot it down

Makes ice great . The first machine I received leaked badly. It was returned courtesy vevor. The second machine also leaked water. Vendor made it right with a third machine that does not leak water. Quality of product is my own concern.

Have not had a chance to use the icemaker due to. I had to buy a piece of stainless steel sheet metal to place over the ice bin due to the head unit being small smaller and would fall into the ice bin. Cost me $290 for a Piece of sheet metal to be installed on the ice bin so the head unit did not fall through wish I would’ve known this

You send this much money and it comes in with broken parts

This ice machine is the worst. Even when it says it is 100% full, it continues to make ice and spills it all over the floor. On top of it not performing well, working with customer service is a joke and nobody wants to help you. Do not buy this product.

I honestly don’t even know how the product performs because I’ve been unable to get the unit set up at all. After over a week of back-and-forth emails—with little to no helpful information—they’ve only managed to confirm that my components are “compatible.” That does absolutely nothing to help me actually get this thing up and running. I’ve repeatedly asked a very simple question about whether I need an additional plate or cover to complete the setup, and I’ve received no clear answer whatsoever. It feels like they are either ignoring the question or don’t know the answer themselves. The customer service experience has been incredibly disappointing—calling it “poor” is an understatement. There is no phone number to speak with an actual person, which only makes things worse. The only support option is a chat system, and even that is extremely slow, with responses coming maybe once or twice an hour if you’re lucky. Trying to troubleshoot anything under those conditions is nearly impossible. Overall, this has been a frustrating and time-wasting experience. I would not recommend this company based on the lack of support alone.