Kundenbewertungen für VEVOR Kommerzielle Eismaschine Eiswürfelmaschine 59 kg/Tag mit 15 kg Speicher, Freistehender und unter der Theke Stehender Eiswürfelbereiter aus Edelstahl mit LED-Anzeige & Selbstreinigung

If I could have negative stars I would. This machine has not worked and we have tried dealing with support since Aug 3 with ZERO HELP can’t talk to a human get repeat emails of we’re reviewing your case but nothing else no help nothing. Will not recommend this company. Not 1 cube of ice

Subject: Damaged Ice Machine Delivered by FedEx – Shipping Protection Claim Hello VEVOR Customer Service, I am extremely upset about the condition in which my VEVOR commercial ice machine was delivered. I specifically paid an additional $6.25 for Xcotton Shipping Protection, Protection Plan ID 20260714XSP308993705E99, to protect this purchase against shipping damage. Unfortunately, FedEx transported and delivered the machine lying on its side, even though the box clearly indicates that it must remain upright. The shipping box arrived severely damaged, torn, crushed, and with multiple large holes. After removing the machine from the packaging, I found a noticeable dent on the side panel. It looks as though the machine was struck with a baseball bat. I have attached photographs showing the damaged box, the improper handling, and the visible damage to the machine. Because this is a refrigeration appliance, transporting it on its side can also cause internal damage to the compressor and refrigeration system. At this time, I do not know whether the machine will operate correctly or whether it may develop problems later because of the way it was transported. This is also not the first serious problem we have experienced with FedEx. On a previous VEVOR order, we purchased a stair railing post, and FedEx completely lost the package. VEVOR refunded us, but that is not the main point. The problem is that FedEx continues to mishandle or lose your customers’ orders. VEVOR should seriously consider using a different shipping company. FedEx’s service has been unacceptable, especially for large, heavy, and fragile equipment. Please explain what purpose the shipping protection serves if a machine can arrive in this condition. I am requesting that you immediately open a shipping damage claim and provide a satisfactory resolution. Because the machine has visible physical damage and may also have internal damage, I believe it should be replaced with a new, undamaged unit, and the damaged machine should be picked up at no cost to me. Please review the attached photographs and let me know immediately how you will resolve this matter. Sincerely, J.J. Marine Solutions

Do NOT BUY ANYTHING FROM THIS COMPANY. THEY HAVE NO CUSTOMER SERVICE. NOT BAD CUSTOMER SERVICE. THERE IS NO # TO CALL. AND THEY DONT GIVE A CRAP. IT DOESNT MATTER HOW GOOD THE PRODUCT IS IF THE COMPANY REFUSES TO HELP IF THERE IS A PROBLEM. CANT EVEN POWER UP THE UNIT. THEY INSIST ON ME PROVIDING THE ORDER # BEFORE THE WILL HELP. I SENT THEM THE CREDIT CARD STATEMENT WHICH SHOWS WHEN AND HOW IT WAS PAYED AND IDENTIFIES THE PRODUCT PRICE I PAID AND COMPANY NAME. THEY SHOULD BE ABLE TO FIGURE OUR THE ORDER NUMBER FROM THAT. STAY AWAY FROM THIS COMPANY UNLESS YOU WANT A $600.00 PAPPER WEIGHT AS WELL.

Quit working after one month!! Disappointing!

Zariadenie vydržalo fungovať niečo cez pol roka… potom sa pokazilo. Rozpadlo sa čerpadlo totálne. Voda tečie všade, nevyrába ľad..

I bought about 10 days ago and haven't used because VEVOR want to send me the replacement part and so far nothing. By the time it gets here summer will be over.

I'm assuming the ice machine would have worked? But when it arrived it had a huge dent in the bottom of it. Now I'm dealing with customer service which is like dealing with slugs because they never call or write back in an email. There's also no phone number to call. This is been very frustrating.

Bought hoping to use while having family and friends to my cabin July 4th. Went to my cabin to set it up 8 days prior, machine did not work, water just runs, buttons don’t do anything, never gets cold. Go through the customer support BS which is a complete joke. They want pictures to show the problem, how TF do you take a picture of something not working? Just kept asking for a new one and I asked if I could pay for expedited shipping. They only respond to you 1 time every 24 hours in the middle of the night. Then out of no where they offer a refund of about a third of what I paid and said I could keep it. WTF!?!?! Not to mention trying to read the manual makes you feel illiterate because it’s written in horribly broken English. If you’re going to sell your cheap junk in the US get someone who speaks English to write it! Worse customer service ever. Here it is a week later, I don’t have an ice maker and I have gotten no where!

Mi compra nunca fue entregada, requiero mi reembolso.

La maquina no funciona ,el boton de encendido no se activa y por lo tanto la maquina no inicia su ciclo.