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VEVOR Gewerbliche Eismaschine Prozessorkopf 163 kg/Tag Edelstahl, mit Selbstreinigung & Touchscreen, Eiswürfelbehälter mit 113 kg Kapazität, Ideal für Restaurants Bars Cafés Hotels

Kundenbewertungen für VEVOR Gewerbliche Eismaschine Prozessorkopf 163 kg/Tag Edelstahl, mit Selbstreinigung & Touchscreen, Eiswürfelbehälter mit 113 kg Kapazität, Ideal für Restaurants Bars Cafés Hotels

250lbs Komplettset

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STRADA CAFFE STRADA CAFFE
MANAGER
250lbs Komplettset
I received my order 16 days after payment. In the order description, the manufacturer claims that the delivery time is 3-4 days. A week could be tolerated, but the goods arrived 16 days after payment. This is a big complaint against the manufacturer because we purchased the goods with the aim of a short delivery time. A big complaint against the manufacturer, otherwise the goods are fine.
0 Leute fanden das hilfreich
Antwort des Kundenservice: We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.    Also we sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
Übersetzung der Rezension in Deutsch
Übersetzt aus Englisch
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Shu Man Shu Man
Owner
I have to be honest the delivery portion was a complete nightmare. I went to the trucking company myself to pick up. It was literally 3 miles from me for days with no delivery insight. After pickup, I set the machine up only to find it was leaking and discovered the o ring in one of the lines had a slit in it. I spoke with someone at Vevor and the said they would have someone review within in 48 hours. Then for weeks would send me videos on how to attach the hoses and not listen about the bad o ring. After a few weeks I finally ordered o rings to fix the machine myself. I guess if you don't have issues, you might be ok. And if you don't have expectations of delivery based off the promise date when ordered you might be ok as well. Thanks Scott
1 Leute fanden das hilfreich
Antwort des Kundenservice: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Übersetzung der Rezension in Deutsch
Übersetzt aus Englisch
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Rob Shooks Rob Shooks
Owner
Absolute garbage. Took me 16 days to receive it, worked for maybe 3 hours, now runs a code with little to no help from Vevor. It has one job… to make ice and it can’t even do that. They keep saying someone will email me in 48hrs. It’s been three days… no help, no refund. Seriously, do not waste your time with this company. Go elsewhere. There vevor? Have I got your attention enough to get a refund yet?
0 Leute fanden das hilfreich
Antwort des Kundenservice: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
Übersetzung der Rezension in Deutsch
Übersetzt aus Englisch
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