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VEVOR Geflügelrupfmaschine, 50 cm Trommeldurchmesser, 2 PS, 275 U/min, Rupfmaschine mit 106 Fingern & Transporträdern, Federentferner aus Edelstahl zur Verarbeitung von 2 bis 4 Hühnern

Kundenbewertungen für VEVOR Geflügelrupfmaschine, 50 cm Trommeldurchmesser, 2 PS, 275 U/min, Rupfmaschine mit 106 Fingern & Transporträdern, Federentferner aus Edelstahl zur Verarbeitung von 2 bis 4 Hühnern

500mm 1500W

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Christine Purdy Christine Purdy
DO NOT PURCHASE
We bought this chicken plucker. The recipe said it would ship within 2 days. It did not. Took about a week. I checked the tracking number and it was lost. Took them about a week to find it. Plucker was found some place in Calgary. It showed up at our house with 2 big dents in it, one on either side of the machine and the wheels were cracked also the machine did not actually work when plugged in and turned out. I reached out to the company that day and they wanted to offer me a $40 credit to my account despite the website saying full refund etc. I had to send pictures after pictures and jump through hoops. It took about 3 weeks to finally get a refund. I will never buy from this company again!
1 Leute fanden das hilfreich
Antwort des Kundenservice: We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.    Also we sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
Übersetzung der Rezension in Deutsch
Übersetzt aus Englisch
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Patrick Patrick
Damage
I have received my chicken plucker and the box was damaged so I took pictures of the damage and processed to open the package and my plucker and it looks like it was dropped off the truck at 80km /hr and I made a claim but nobody has reached out in over 48hrs
0 Leute fanden das hilfreich
Antwort des Kundenservice: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Übersetzung der Rezension in Deutsch
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Mike Spring Mike Spring
Horrible shipping and customer service
This item showed up and was purchased from vv.com, smashed. The box showed multiple areas where the product was smashed, and upon opening the box, even the wood creating around the plucker was smashed. It took the better part of two weeks to get them to understand after repeated request for a refund that we didn’t want to keep it because it was not repairable. Went ahead and ordered a replacement that’sa different model and it shipped from Texas, it’s arrived and worked great with no issues. This one however, was garbage throughout and for a $500 product it should be packaged and shipped a whole lot better than it was, I would not recommend buying one and an disappointed at the circus required to get our refund.
1 Leute fanden das hilfreich
Antwort des Kundenservice: Dear Valued Customer,we sincerely apologize that your order arrived not as expected. We understand how disappointing this must be and appreciate you bringing it to our attention. We have reported this issue to our logistics partner so they can investigate and improve their handling process. In the meantime, we’ve created a support ticket for your case. Our customer service team will reach out to you via email shortly and keep you informed until the issue is fully resolved. Please keep an eye on your inbox for further updates.
Übersetzung der Rezension in Deutsch
Übersetzt aus Englisch
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