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VEVOR Elektrischer Kettenzug 2721 kg, 9,1 m Hubhöhe, Dreiphasig, mit 100 m Funk- & 8,2 m Kabelfernbedienung, G100-Doppelkette, Notstopp, Elektrokettenzug für Fabriken, Lagerhallen, Garagen

Kundenbewertungen für VEVOR Elektrischer Kettenzug 2721 kg, 9,1 m Hubhöhe, Dreiphasig, mit 100 m Funk- & 8,2 m Kabelfernbedienung, G100-Doppelkette, Notstopp, Elektrokettenzug für Fabriken, Lagerhallen, Garagen

2721.6kg 9.14m

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Matt Santomenna Matt Santomenna
Frustrating Experience!
I ordered 4 of these Hoists and 4 trollies at the same time Unfortunately only 3 Hoists shipped. I received 4 Fed Exp Tracking numbers. 3 Shipped and delivered with in 1 week. I have tried to get help via text app on website and all they can say is wait, 6 working days and when I did , they say wait 10-15 business days. There is no way to talk to anyone or have them check inventory to see if the shipment was never tagged. Very Frustrating Customer Service! No one is willing to help track this down. Order at your own risk!
5 Leute fanden das hilfreich
Antwort des Kundenservice: Dear Valued Customer,We sincerely apologize for the inconvenience and the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process.In the meantime, we have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Übersetzung der Rezension in Deutsch
Übersetzt aus Englisch
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Matt Matt
I done with Vevor
I've been a loyal customer for years and have permitted the place like it was mine, until now! I purchased a gun safe a while back that arrived damaged, the door was bent badly, it was in middle of the box, which had zero damage, and none of the other panels were damaged so I know it was packaged that way. The safe wouldn't even close, they blew smoke up my keister for months before I finally got a refund and had to throw the thing away. Recently I purchased a water bottle rack for work, never arrived! I purchased another crane and it failed in 6 months so this time I purchased a much more expensive one but it has a short. Took it out of the box and hung it only to find that once it's all the way up it won't come down unless you wiggle the cord and at times you have to unplug it and plug it back in, which is a pain in da azz. They offered me a $159 refund on a $550 item. I didn't buy used I didn't buy reconditioned. Why do I want that? What good is a partial discount on a $550 item that's no good it's been weeks now. They finally sent me a shipping label and said as soon as the return label is scanned the new one will be shipped out well the return label was scanned last week and all I received was the email saying they're gonna close out my case if they don't hear from me within 24 hours, what do I have to do check up every day so they don't close the case so I can get the product I paid for months ago. I'm done with VV. I won't recommend him ever again. All I want is the product I paid for and I want to work or you can give me my money back. I'll go to Harbor freight and buy their cheap Chinese crap cause that's what we were pushing now look at my purchase history and reply here with your fancy excuse as to why I paid $550 or something I can't use and your customer service doesn't wanna help how about supply a number where people can call and talk to people and not have to wait two days for a response but if I don't respond within 24 hours you're closing my case
2 Leute fanden das hilfreich
Antwort des Kundenservice: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Übersetzung der Rezension in Deutsch
Übersetzt aus Englisch
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