Kundenbewertungen für VEVOR Elektrische Seilwinde mit Doppelkabel, Tragkraft 495 KG, Motorleistung 1020 W, Seilhebezug mit Kettenzug 220V, Motorwinde Flaschenzug Drahtlose Fernbedienung, Not-Aus-Schalter

No lebanta loq pone ni la mitad lebanta me arrepiento de comprarlo

No tengo registro de reembolso

ME- Just opened unit box today & it appears that it was dropped on its end. Packing material inside is damaged & housing on side of hoist is cracked. THEM - Thank you for contacting us. We’re reviewing your request and will provide a detailed update within 48 hrs. — THEM - We would like to confirm with you whether the packaging is also damaged? To determine more precisely what the problem is, could you please also take a photo? We look forward to your new feedback. M ME - Good morning. The package appears to be OK. I do think that the protection inside was inadequate for such a heavy item. Here are some pics. The first pic is the side that has the damaged side of the hoist. It looks fine. The side with the lack of tape is the side that contains the damaged. I believe that is just poor interior protection that lead to the damage. It’s a heavy object. Just needed more inside. THEM - Thank you for choosing our product and taking the time to give us feedback. We take your problem very seriously and will do our best to resolve it. The information you provided is currently undergoing technical diagnostics, which will take some time. Typically you will receive a response within 48h. In order to resolve your issue as quickly as possible, I have marked this case as a priority and will contact you as soon as there is progress. — We can send you a new Fan blades and wind shield as spare part. You can receive it within 10-15 working days. When you get the replacement parts, you could swap and see if it works again. And confirm your address to see if it is still usable. Please note: If you are contacted by customs, please contact us first to confirm. If you still have any question about this, please let us know again. ME - I had to move ahead on my project without this one. I also think it’s prudent to return it as I’m unsure if there will be any other damage. THEM - Can you please try to replace the accessories after receiving them and reuse the product? If the problem cannot be solved yet, we can offer you other solutions. Could you please keep this product if we offer you 78 CAD as compensation for the damage you suffered? Could you accept this offer? ME - I appreciate the offer but I had to find another way to do my project without it. What I was doing was time sensitive & finding the damage when I needed to actually use the part was not helpful. I would like to return the unit. THEM - We do not recommend returns or exchanges. Since our warehouse, which deals with customer services, is very far from you, there will be several problems when you return the goods, for example: the goods might be lost or broken due to shipping. Therefore, it is better that you keep it to reduce the losses. We can offer 156 CAD partial refund for you if you need. Then maybe you could keep the product. Please think again. We ask for your understanding and apologize for the inconvenience. We hope to have your answer quickly.

AUN NO LLEGA MI PAQUETE

Hello, I want to start this is the first time I have placed the order through your company. 1). I received notification from UPS the package was damaged and was sent back to the seller. 2) I immediately sent a request through your website to inform that I want a refund as I am not accepting a damaged product, and I am not satisfied the way my order has been handled! 3). I also contacted your support chat and confirmed that from your customer service rep created a support ticket #2316868 that he will forward the issue to the relevant department. 4). My wife informed me after all this, the unit was shipped and dropped off on our doorstep yesterday from UPS. Now, that I have taken the necessary steps above to inform your people of cancelling and refund that amount back to my Mastercard, once again I am taking the time to contacting you and wasting my time. I have discovered I’ve been talking to a bot all this time, AI, and have not even received a personal response back? They have no callback number, and you have to wait and speak to it bot. I would not order from this company again the way they treat people!

The Winch arrive Dead on Arrival, we have contact vevor customer service multiple time, they said they have sent replacement parts. Haven’t received anything… contact them again… still nothing… They ask for photos, we have sent photos, still nothing… we have open multiple ticket, they keep closing it… It’s a 185$ winch… just send a new one !!!

Never received this item. Return process sucks. Finally got a refund. What a fiasco. Hope someone changes the process and makes return process gets better and the shipping company they use sucks even worse. I never received 2 items or even notification that they were delivered.

Product arrived damaged in shipping? After numerous exchanged communications with Vevor, a full refund was received but the product n its crrent state is not safe to be used. We would have preferred and expected a simple exchange. We were very disappointed in how it was all handled by Vevor and will look elsewhere for a similar product.