Kundenbewertungen für VEVOR 230V Elektrische Seilwinde 125kg bis 250kg Hubhöhe 12m Seilzug Motorwinde 510W Motor Flaschenzug 10m/min Hubgeschwindigkeit Hebezug mit kabelloser Fernbedienung Seilhebezug Kettenzug

AUN NO LLEGA MI PAQUETE

Hello, I want to start this is the first time I have placed the order through your company. 1). I received notification from UPS the package was damaged and was sent back to the seller. 2) I immediately sent a request through your website to inform that I want a refund as I am not accepting a damaged product, and I am not satisfied the way my order has been handled! 3). I also contacted your support chat and confirmed that from your customer service rep created a support ticket #2316868 that he will forward the issue to the relevant department. 4). My wife informed me after all this, the unit was shipped and dropped off on our doorstep yesterday from UPS. Now, that I have taken the necessary steps above to inform your people of cancelling and refund that amount back to my Mastercard, once again I am taking the time to contacting you and wasting my time. I have discovered I’ve been talking to a bot all this time, AI, and have not even received a personal response back? They have no callback number, and you have to wait and speak to it bot. I would not order from this company again the way they treat people!

The Winch arrive Dead on Arrival, we have contact vevor customer service multiple time, they said they have sent replacement parts. Haven’t received anything… contact them again… still nothing… They ask for photos, we have sent photos, still nothing… we have open multiple ticket, they keep closing it… It’s a 185$ winch… just send a new one !!!

Never received this item. Return process sucks. Finally got a refund. What a fiasco. Hope someone changes the process and makes return process gets better and the shipping company they use sucks even worse. I never received 2 items or even notification that they were delivered.

Product arrived damaged in shipping? After numerous exchanged communications with Vevor, a full refund was received but the product n its crrent state is not safe to be used. We would have preferred and expected a simple exchange. We were very disappointed in how it was all handled by Vevor and will look elsewhere for a similar product.