Kundenbewertungen für VEVOR digitaler Goldschmelzofen Maschine mit 5 kg Keramiktiegel, elektrischer Schmelzofen 1500 W max. 1150 ℃, Metallschmelzofen Set für Schmuckherstellung Metallbarren Metallkomponenten Schwarz

Hello, I am writing regarding Ticket #3444919. On 5 June 2026 I reported that the furnace failed during its very first use on the day of delivery. I was informed that my case would be reviewed by the technical team and that I would receive a response within 24–48 hours. That deadline has now passed and I have received no decision, no update and no proposed solution. The furnace is defective. It stopped heating during the first heating cycle at approximately 700°C and has not worked since. The product was defective from the beginning. In addition, the supplied accessories do not match the product description, as the order was advertised with 1 kg and 3 kg ceramic crucibles, while the 1 kg crucible supplied is graphite. I am not willing to wait indefinitely for a response regarding a product that failed on the first day of ownership. Therefore, I request an immediate resolution of this matter. Please confirm without further delay either: 1. Shipment of a replacement furnace and correction of the incorrect crucible supplied, or 2. A full refund of the purchase price and instructions for returning the defective product. If no concrete resolution is provided promptly, I will be forced to pursue the matter through the appropriate consumer protection and payment dispute procedures. I expect your response as a matter of urgency. Kind regards, Piotr Jakubowski Order No. 26053000946218192349 Ticket #3444919

Smelt geen koper..

I ordered the extra crucibles when I ordered this as a gift for my dad, but they don’t actually melt anything. Ordered ones off of Amazon to try them out and those actually melted the copper, don’t waste your money on this product, The AI help center is useless too.

ceramic ingot mold and crucible cracked on day one. Both received gradual heat treatment.

Had issues with it starting up. Customer service was okay but took a while. They offered a partial reimbursement but I’m not really sure it was worth not returning for full reimbursement

I don't know what to think I tried to melt copper set the temp higher then the melting point of copper but it would not melt. I don't know if the temp sensor is wrong, but the copper just got very hot and red but very little melting. I have used one of these before and had no trouble melting anything before. Maybe it was a more expensive model, but why should that matter you heat it up tp past the melting point the metal should melt. Needless to say I am not very happy with my purchase!

Leider ist beim 1 kg Ofen die Öffnung zu groß Dadurch wird der Tiegel nicht bis oben gleichmäßig heiß Beim giessen bleibt Material am Ausguss hängen

Bei der ersten Benutzung ist der Boden des eramik tiefes gerissen und der gesamte Inhalt (kupfer) befindet sich am Boden des Ofens Zudem bekam der Ofen daraufhin einen Kurzschluss und ist nun unbrauchbar Nach der ersten Nutzung !

Upon first use, when removing the crucible, it was leaking copper out of the bottom of the crucible. It leaked all over the inner chamber, burning a hole. I’ve requested a refund twice and haven’t received a response. Very unhappy!

I used it 2 times and the whole bottom busted out of the crucible and spilled melted copper all in the bottom now it doesn’t work totally a wast of money fish fish, Judah