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VEVOR 4er-Set Aufschraubhülse 214 x 146 x 140 mm Pfostenträger aus Kohlenstoffstahl mit Sprühbeschichtung Installation auf Beton-oder Holzböden Pfostenschuh Pfosten Ideal für Pergolen Verandageländern

Kundenbewertungen für VEVOR 4er-Set Aufschraubhülse 214 x 146 x 140 mm Pfostenträger aus Kohlenstoffstahl mit Sprühbeschichtung Installation auf Beton-oder Holzböden Pfostenschuh Pfosten Ideal für Pergolen Verandageländern

142x142 mm 4 Stück 2-seitig befestigt

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Abel Abel
Poor delivery and misleading customer service
92x92 mm 10 Stück 2-seitig befestigt
After not receiving my order for fence post bases for a few weeks I reached out to customer service. I had checked the delivery update and it said 'unable to deliver'. Part of the order had been delivered but this part had not. I was told by customer service that the order was still processing. I advised that the status did not indicate this but said that the shipment was unable to deliver. They assured me it was still in processing. After a couple more weeks i reached back out and was told that the order was indeed sent back. They blamed an incomplete address for the issue. I advised that this was not the case as part of the same order had been delivered. If they had been honest during the first discussion when the status had said that the order was not delivered, job time could have been addressed and a new shipment could have been sent. Instead this misleading information from customer service led to a late job completion and me having to pay more from another supplier for a rush order. Not impressed.
0 Leute fanden das hilfreich
Antwort des Kundenservice: Hello! We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. Howevere, We sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
Übersetzung der Rezension in Deutsch
Übersetzt aus Englisch
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Tammy Evans Tammy Evans
Customer
92x92 mm 4 Stück 2-seitig befestigt
Glad to know not to shop here again and the brackets should've been able to be returned free I was going to purchase correct size thanks for being greedy ,Business must be damaged and I'm the Customer no more thanks for not understanding open box just to realize I purchased wrong size my mistake although not understanding gives you guys a flat F!
0 Leute fanden das hilfreich
Antwort des Kundenservice: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Übersetzung der Rezension in Deutsch
Übersetzt aus Englisch
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Chris Hannaby Chris Hannaby
These are completely unfit for purpose
The product images on the vevor site show these being used as the base of railing, when you read the included instructions you will find that they do not recommend that usage but this is not mentioned anywhere on the listing, I tested these out with 12 inch lag bolts drilled into the top of a retaining wall and the brackets immediately deformed with light pressure applied at the top of a 36” post. Don’t waste your money, getting a refund will be impossible
1 Leute fanden das hilfreich
Antwort des Kundenservice: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Übersetzung der Rezension in Deutsch
Übersetzt aus Englisch
Siehe Original

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