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VEVOR 4-Rad-Elektromobil, klappbar 120 kg Tragkraft, Seniorenmobil, Mobilitätsroller, Elektrischer Rollstuhl mit 48-V-Lithiumbatterie, Vollgummireifen & 8° Steigfähigkeit, 12,5 km Reichweite

Kundenbewertungen für VEVOR 4-Rad-Elektromobil, klappbar 120 kg Tragkraft, Seniorenmobil, Mobilitätsroller, Elektrischer Rollstuhl mit 48-V-Lithiumbatterie, Vollgummireifen & 8° Steigfähigkeit, 12,5 km Reichweite

4 Räder Orange

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Alle Rezensionen übersetzen in Deutsch
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Scooter Son in law Scooter Son in law
Son in law
Son in law 1
The Scooter works quite well. The back up beeper is WAY TOOO LOUD. The seat material is crap and split apart in the first 2 weeks. The support team I contacted to help resolve the issue be getting a replacement seat is actually an AI (artificial idiot) that keeps closing my tickets without actually contacting me or resolving the issue. They are completely useless in solving my problem.
6 Leute fanden das hilfreich
Antwort des Kundenservice: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Übersetzung der Rezension in Deutsch
Übersetzt aus Englisch
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Tim Tim
Mr.
I will never buy another product from Vevor. I had a problem getting it to move after assembling it and tried calling for help only to find out there was no phone number available. I then e-mailed only to find out you would never answer me. Yes, you got my $800.00 dollars but never will you get another one from me or all the people that asked where I got the machine from. A VERY disatisfied customer.
0 Leute fanden das hilfreich
Antwort des Kundenservice: Dear Valued customer, We are truly sorry that you encountered issues while using the product,we apologize for failing to provide you with a smooth experience of its functions. Please refer to the existing product manual on the product detail page and the online usage tutorials first. Rest assured, if these resources do not resolve your problem, we have created a ticket to follow up on this issue for you.Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Übersetzung der Rezension in Deutsch
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Barry Halpern Barry Halpern
MD
The brake can’t be placed in the locked position. The tab, that is supposed to be pushed down to lock the brake does not enter a locked position, just returns to unlocked position. Contacted support over 24 hrs ago and have not heard back
0 Leute fanden das hilfreich
Antwort des Kundenservice: We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
Übersetzung der Rezension in Deutsch
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bonnie mclafferty bonnie mclafferty
Owner
Flimsy made I had a problem with the battery and they gave me $29
0 Leute fanden das hilfreich
Antwort des Kundenservice: "We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again. Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services."
Übersetzung der Rezension in Deutsch
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Patricia Ann Johnston Patricia Ann Johnston
Ms.
I'm very disappointed in the performance. Very low power, and the turning radius is awful. What is your return policy?
0 Leute fanden das hilfreich
Antwort des Kundenservice: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Übersetzung der Rezension in Deutsch
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Monique Monique
Information I wish I had before I made this purchase
The mobility scooter is smaller than I expected. I took it on a small tiled/tilled area and ended up falling off, so I definitely recommend being cautious on uneven surfaces. One major drawback is how loud the scooter is. I use it mostly inside my home, and the reverse beeping noise cannot be turned off, which is extremely frustrating. On the positive side, the battery life is good and the speed is reliable. It works well for basic indoor use, but there are definitely a few design issues that could be improved.
2 Leute fanden das hilfreich
Antwort des Kundenservice: Thank you for sharing your feedback. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
Übersetzung der Rezension in Deutsch
Übersetzt aus Englisch
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Terry Davison Terry Davison
Support is terrible
This was an extremely stressful purchase. The scooter itself looks good and the price is excellent however it arrived missing parts for the seat. The Vevor support was beyond terrible and as I write this note almost five weeks after our purchase we still have not received the parts. Communication was horrible and I was personally following up daily looking for updates. As this is a mobility device for someone who cannot walk more than a few feet the urgency to rectify the situation was high however the Vevor support was almost nonexistent and could only be contacted via chat where you are communicating with someone who simply relays messages to the support team and can do nothing to actually help or you can email responses to the Vevor ticketing system and then pray a human responds. So overall, likely a great device with a great price. Roll the dice when you buy one and hope it comes with all its parts or simply buy two and have a spare. Have to say, likely the last Vevor product I purchase and this was definitely not the first Vevor product we've owned.
2 Leute fanden das hilfreich
Antwort des Kundenservice: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Übersetzung der Rezension in Deutsch
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Avraam Toursidis Avraam Toursidis
Privat
4 Räder blau
Sehr geehrte Damen und Herren was soll ich bewerten? Laut eure Kundendienst werde diese Sendung nie erhalten. Bereits ist geklärt.
2 Leute fanden das hilfreich
Antwort des Kundenservice: Wir haben festgestellt, dass das von Ihnen gemeldete Problem per E-Mail gelöst wurde. Wir freuen uns, dass Ihr Anliegen so schnell bearbeitet wurde. Sollten Sie weitere Fragen haben, können Sie sich jederzeit gerne wieder an uns wenden. Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten mit der Logistik. Wir haben den Sachverhalt zur Kenntnis genommen und werden ihn an unseren Logistikpartner weiterleiten, um den Lieferprozess zu optimieren. Vielen Dank für Ihr Feedback, das uns hilft, unsere Services zu verbessern.
Thomas Thomas
worker at SFSU (Retired)
Scooter does not work
0 Leute fanden das hilfreich
Antwort des Kundenservice: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Übersetzung der Rezension in Deutsch
Übersetzt aus Englisch
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Armond Chalmers Armond Chalmers
Ceo
I have text with your system three times to get a wheel for the three wheel orange scooter sent to me what you guys sent it for free neither one of the times have you guys responded? The customer service at this company is horrible.
1 Leute fanden das hilfreich
Antwort des Kundenservice: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Übersetzung der Rezension in Deutsch
Übersetzt aus Englisch
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