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VEVOR Handläufe für Außentreppen, 2–3-stufiges Treppenhandlauf-Set, Übergangsgeländer aus Karbonstahl mit Montagesatz, Treppengeländer für Senioren, Betonstufen & Veranda & Deck, schwarzer Retro-Bogen

Kundenbewertungen für VEVOR Handläufe für Außentreppen, 2–3-stufiges Treppenhandlauf-Set, Übergangsgeländer aus Karbonstahl mit Montagesatz, Treppengeländer für Senioren, Betonstufen & Veranda & Deck, schwarzer Retro-Bogen

Stufe 2 oder 3 - Schwarz

Kundenbewertungen

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Gavin  Batinic Gavin Batinic
Good rails- poor instructions
Rails seem to be good. Purchased 2 and installed myself. The instructions are not the best as they do a bit of rattling but is secure enough for small Children and stairs
0 Leute fanden das hilfreich
Übersetzung der Rezension in Deutsch
Übersetzt aus Englisch
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no no
no
Stufe 2 oder 3 - Schwarz
Handrails were wider than I thought they would be but I liked them and had them installed and the comment I got from installer was that the package did not include concrete screws and the ones included were not good enough for stability purposes so he went out and purchased the right screws. Other than that, they look great and I am glad the job is done.
0 Leute fanden das hilfreich
Antwort des Kundenservice: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better. Please, if you need more help, please head to our ""Contact Us"" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
Übersetzung der Rezension in Deutsch
Übersetzt aus Englisch
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4Rider 4Rider
Handrails for outdoor steps
Handrails are priced individually meaning you will need 2 railings. Metal is stamped, but rails are sturdy enough to provide adequate support. Some of the metal and hardware on the bottom developed rust spots after only few weeks outdoor.
0 Leute fanden das hilfreich
Antwort des Kundenservice: Dear valued customer, We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Übersetzung der Rezension in Deutsch
Übersetzt aus Englisch
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Ginette Blouin Ginette Blouin
Item not available in Quebec
The item was shipped from Alberta by Purolator and returned to Vevor by Purolator due to the delay in delivery . If I had known that this item would be shipped from Alberta I would not have ordered it. I recommend that Vevor displays "out of stock" on their Web site whenever the item is not available in Quebec
0 Leute fanden das hilfreich
Antwort des Kundenservice: We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.    Also we sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
Übersetzung der Rezension in Deutsch
Übersetzt aus Englisch
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Doer of Things Doer of Things
Rust after 3 months
These handrails rust easily. They go in well and look good, but the rust can’t be stopped. The water gets into the unpainted posts and creates rust down onto the lower rail. DO NOT BUY THESE RAILINGS!!
1 Leute fanden das hilfreich
Antwort des Kundenservice: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Übersetzung der Rezension in Deutsch
Übersetzt aus Englisch
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Jenn Jenn
Rusty handrails
These handrails rust after 3 months and it is not something that can be fixed easily. Water has access into the posts themselves. DO NOT BUT THESE!!!
0 Leute fanden das hilfreich
Antwort des Kundenservice: Dear Valued Customer, Thank you for taking the time to share your experience with us. We're sorry to hear that our product didn't meet your expectations, and we completely understand how frustrating that can be. We've created a support ticket for your case, and our customer support team will be reaching out to you via email soon. They'll keep you updated throughout the process until the issue is resolved. Please check your inbox promptly for our messages.
Übersetzung der Rezension in Deutsch
Übersetzt aus Englisch
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KP KP
No Instructions or labels
Stufe 2 oder 3 - Schwarz
Although I was able to put it together, the package came with no instructions and none of the parts were labelled.
0 Leute fanden das hilfreich
Jessica Morrow Jessica Morrow
Railings
Missing a main component. Takes forever to get through to someone and days for them to answer . Eventually got a refund.
0 Leute fanden das hilfreich
Antwort des Kundenservice: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
Übersetzung der Rezension in Deutsch
Übersetzt aus Englisch
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BigfootC BigfootC
Looks good but you need mechanical skills to install
This product looks good. However, the instructions are a bit lacking. There were 8 washers included but no instructions on where they go. They also provide a concrete drill bit if you are using the included concrete anchors however it has a square chuck end which ends up mounting off centre in the 3 jaw chuck of my hammer drill. Had to purchase a 10mm concrete drill for this job (cost an extra $18)
0 Leute fanden das hilfreich
Antwort des Kundenservice: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Übersetzung der Rezension in Deutsch
Übersetzt aus Englisch
Siehe Original
Mike Barrett Mike Barrett
Homeowner
I couldn't find a matching rail system for the rest of m my deck on your website. I ended up hiring a contractor. I s hoping to do the entire thing myself.
0 Leute fanden das hilfreich
Antwort des Kundenservice: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Please, if you need more help, please head to our ""Contact Us"" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
Übersetzung der Rezension in Deutsch
Übersetzt aus Englisch
Siehe Original

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